a88o's Privacy Policy
Our transparent commitment to how your personal information is collected, used, and kept secure is set out in full here.
1 Introduction & Scope
This Privacy Policy ("Policy") has been prepared by the authority operating the a88o platform ("a88o", "we", "us"). This Policy applies to a88o's website, mobile platform, and all related services ("Platform").
When you use, register on, or log in to our Platform, you are considered to have given your consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our Platform.
a88o places the highest importance on the privacy of users in Bangladesh. We believe that every user's information is their own asset and that protecting that asset is our responsibility. This Policy is a transparent account of how we fulfil that responsibility.
2 Information We Collect
Information You Provide Directly
Information you provide to us directly includes:
- Full name and date of birth
- Email address and mobile number
- bKash, Nagad, Rocket, or bank account details (for transaction verification)
- National ID card or passport details (for identity verification)
- Correspondence address
Automatically Collected Information
When you use our Platform, the following information may be collected automatically:
- IP address and device details
- Browser type and operating system
- Cookie and session data
- Gaming activity logs and transaction history
- Time spent on the Platform and page view data
Financial Information
We collect payment-related information to process deposits and withdrawals. For transactions via bKash, Nagad, and Rocket, only the reference information required for verification is stored. Full PINs or passwords are never stored on our servers.
Communication Information
When you contact our support team via our 24/7 live chat or by email at [email protected], a record of that conversation may be retained. This is used primarily to improve service quality and to resolve your issues more quickly.
3 Purpose of Using Your Information
a88o uses your information for the following purposes:
- Account creation and identity verification
- Processing deposit and withdrawal transactions
- Legal and regulatory compliance (KYC)
- Prevention of fraud and money laundering
- Enforcing responsible gaming policies
- Technical support and issue resolution
- Improving service quality and enhancing user experience
- Managing bonuses and promotions
- Security monitoring and account protection
- Fulfilling legal obligations
We will never use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will notify you in advance and, where applicable, obtain your consent.
4 Cookies & Tracking Technologies
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. a88o uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security. Without these, the Platform cannot function properly.
- Functional cookies: To remember your preferred language, game settings, and other personalised experience preferences.
- Analytical cookies: To analyse user behaviour and improve the Platform.
You can disable cookies from your browser settings, but this may limit some functionality of the Platform.
5 Sharing Information with Third Parties
a88o does not sell your personal information. However, information may be shared in the following circumstances as required to provide our services:
Payment Providers
Only the necessary transaction information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfer transactions.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe process gameplay history and result data. They operate under their own independent privacy policies.
Law Enforcement Authorities
Information may be provided to relevant authorities when required by legal obligation, court order, or investigation.
Technology Service Providers
Trusted contracted organisations providing server hosting, cybersecurity, and technical services may have access to limited information.
In all of the above cases, third parties may only use the information for the specified purpose, and confidentiality agreements are maintained with them. a88o holds them accountable for their data protection practices.
6 Data Security Measures
Technical Security
a88o uses industry-standard security technology to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transferred between your browser and our servers is encrypted.
- Advanced firewalls and intrusion detection systems.
- Sensitive data stored in encrypted form in the database.
- Regular security testing and vulnerability assessments.
- Two-Factor Authentication (2FA) support.
Organisational Security
Alongside technical measures, we have also taken steps at the organisational level:
- Only authorised staff may access user information.
- Every access is logged and reviewed regularly.
- All staff are trained on privacy and data protection.
- A rapid response plan is in place in the event of a data breach.
However, transmitting data over the internet is not entirely without risk. We take every possible security measure, but no method can provide a 100% guarantee. If you have any security concerns, please let us know at [email protected].
7 Data Retention Period
a88o retains your information only for as long as necessary. The retention policy is as follows:
- Active accounts: All information is retained for as long as the account remains active.
- Inactive accounts: Unnecessary information is securely deleted after a prolonged period of inactivity.
- Financial records: Financial transaction data is retained for the period required by legal obligation.
- After account closure: Unless required by law, personal information is deleted within a reasonable time after an account is closed.
In the process of deleting data, we follow secure data-erasure methods to ensure that information cannot be recovered after the retention period has ended.
8 Your Rights
Right to Access
If you would like to know what information we hold about you, you may submit a request. After verification, we will provide you with a summary of your information.
Right to Rectification
If your information is inaccurate or incomplete, you may request a correction. We will verify and update the relevant information.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted. We will take action within a reasonable time.
Right to Object to Processing
You may object to your information being used for specific purposes. You may opt out of marketing communications at any time.
How to Exercise Your Rights
To exercise any of the rights above, write to us at [email protected] or contact us via live chat. Our support team is available 24/7 in both Bengali and English. We will review your request as promptly as possible.
9 Protection of Minors
a88o is a 21+ platform. We do not knowingly collect any information from minors and do not permit them to use our services.
- An age verification process is active at the time of registration.
- If anyone registers using false information, their account will be cancelled and all deposited funds will be returned.
- If a parent or guardian becomes aware that their minor child is using our Platform, please contact us at [email protected].
This Platform is operated for users aged 21 and above only.
10 Policy Changes & Updates
a88o may update this Privacy Policy when necessary. For significant changes, we will:
- Post a clear notice on the Platform.
- Notify registered users by email.
- Update the "Last Updated" date at the top of this page.
Continuing to use the Platform after changes have been made will be taken as your agreement to the updated policy. We encourage you to review this Policy periodically.
Related Policies
We recommend reading the following pages alongside this Privacy Policy:
- Terms & Conditions — The full terms governing use of our services.
- Responsible Gaming — Guidelines for safe and healthy gaming.
- About Us — Learn more about a88o.
11 Contact & Complaints Process
Live Chat
For any privacy-related questions or concerns, contact us in Bengali via our 24/7 live chat. Our support team will give your matter careful attention.
Email Contact
For written complaints or formal information requests, send an email to:
[email protected]
Please clearly state your account details and a description of your request in your message.
Have more questions?
Our support team is available 24/7 by your side — speak in Bengali, get quick solutions.
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